Managed services (software development)

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Managed software development services

Managed services is the practice of outsourcing the responsibility of the results of the projects to the vendor. This is the opposite to having allocated FTEs.

This is the best option if the client software development needs require very different roles/skills to participate in the delivery or the work or when the client does not have enough work for each of the team members to work full time (FTE).

A typical example of a managed services morel is when a client needs to work on their web application, to fix bugs, develop new features and integrate third-party applications.

  • This may require a team of
  • UI/UX designer (0,5 capacity)
  • front-end developer, (1,5 capacity)
  • webmaster, (0,5 capacity)
  • back-end developer, (1,5 capacity)
  • tester, (0,5 capacity)
    and a DevOps (0,5 capacity) specialist to participate in the project.

The client and the MSP are bound by a contractual, service-level agreement that states the performance and quality metrics of their relationship

The vendor is responsible of delivering results and its up to the vendor which people they will use to deliver them.

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